Standard check-in time is 2:00PM.
Prior to checkin, the credit card used to book as well as identification matching the person and name the room was booked under must be sited by our Guest Services team.
That person must be present on arrival and must be staying at the property.
Any use of a third-party credit card must be pre-arranged with the property prior to arrival and written authority to use that third-party card must be provided.
Reception is open daily from 8am, 7 days.
For all arrivals outside this time please be sure to contact the Hotel Challis Potts Point team to arrange alternative check-in arrangements.
All guests must vacate their room by 10:00AM on their date of departure.
Departure after this time may incur additional charges. Late check-out under the Hotel Challis Potts Point loyalty program is subject to availability and must be arranged prior to 9am on your day of departure.
No Fuss Reservations
If you have booked the No Fuss rate type, you will not receive full amenity and linen housekeeping for the duration of your stay.
Basic Housekeeping will be provided only in that bin changes will be undertaken daily on the guest’s behalf.
Additional Housekeeping charges upon request;
- Towel Replenishment = $5 per towel.
- Amenity Replenishment = $10 full service tea/ coffee/ bathroom amenities where appropriate.
- Full Housekeeping and Linen Change = $25 per night.
- Late Check-out requests past 10am = $25 per booking.
Weekly and Monthly Save + Save Packages
For all guest house stays of 7 nights or longer, rooms will receive a full housekeep once per week.
We do ask all long term guests too in the mean time, arrange regular deposit of rubbish in guest house bins presented at checkin.
Payment will be required up front for the first week of a weekly stay, or for the first 2 weeks of a monthly stay. Weekly payments thereafter of the negotiated rate will fall due on the same day each week.
Clean Atmosphere Policy
In accordance with Australian law, our properties have a strict non-smoking/ non- vaping policy.
Smoking or vaping is prohibited anywhere on our premises which is monitored by cctv 24 hours.
If you choose to ignore this policy we have a minimum $250 charge, plus additional costs associated with restoring the room to its original condition.
Damages + Incidentals
Hotel Challis Potts Point has a min charge of $100 to damages incurred to all or part of the property which may affect the potential to re-sell a room upon checkout. It is understood that upon checking into Hotel Challis Potts Point you agree to such charges being taken upon checkout in covering such expense.
Hotel Challis Potts Point reserves the right to request guests depart the property whom display a lack of care, damage or disrupt the general atmosphere, guest experience and business reputation during their stay. This includes but is not limited too; smoking in house, in room breakages, drug/ alcohol consumption, property damages and/ or in causing unreasonable disruption to other guests.
Guest House Access
Guests must be 18 years or older, and if not, they must be accompanied by a responsible adult.
Only persons registered with the hotel are permitted to access the hotel and rooms, we do not accept visitors.
We reserve the right to refuse service to any guest or invitee of a guest.
Late access requests due to lost key cards will incur a fee of up to $50 after hours. It is critical you keep your key card with you at all times, keeping in mind also when leaving your room to shard guest facilities.
We do not take responsibility for any loss, damage or destruction to any personal property brought onto these premises.
Personal property includes any personal effects and motor vehicles.
Because streaming of videos and skyping can considerably slow down the internet for other users in the house, there may be limitations on streaming videos or skyping while staying at Hotel Challis Potts Point. We ask you not download any illegal content from the internet during your stay.
Transport and Parking
Bicycle’s must not be brought into rooms. All bikes must be stored in the areas designated by reception only. Any bikes stored at the front of the property, will be removed to the street.
Hotel Challis Members
Hotel Challis Members Program is offered at the sole discretion of Hotel Challis Potts Point as per the website; www.hotelchallispottspoint.com
The Program is operated by the Hotel Challis Potts Point brand (proprietor: Macleay Holdings Pty Ltd), 21-23 Challis Ave, Potts Point NSW 2011.
Program membership is available to individuals (“you”) as stated in these terms and conditions. Only one membership can be maintained by you at any time. Membership is not open to companies or other entities. Membership is free, however a valid email address, first and last name must be given on sign-up at the hotel, or any other location that registration might take place.
Hotel Challis Potts Point reserves the right to suspend, restrict or discontinue this Program outside of 30 days’ written notice to all registered members. In the event that the Program is suspended, restricted or discontinued, benefits for all previous reservations made before the official census date will be honoured by the participating hotel.
Terms and Conditions Changes
Hotel Challis Potts Point reserves the right to change, amend or cancel any benefits and/or rewards offered by the Program at any time. In the event that conditions are altered, benefits valid at the time of booking may not be valid under the new terms and conditions.
By applying for and/or obtaining membership for the Program, or by exercising benefits offered by the Program, you explicitly authorise that your personal information given on registration or during the course of your stay at Hotel Challis Potts Point, will be processed and shared within The Locay Group.
Right of Access to Data
You have the right to access your personal data held in our system at any time. The access must be requested in the form of a written enquiry to Hotel Challis Potts Point premise.
The benefits offered by the Program are only applicable once for each separate booking made by a member of the Program. Benefits cannot be redeemed for cash or future credit of any amount. Benefits cannot be accrued and are only valid under these terms and conditions for each individual booking separately. Benefits offered by the program are:
- No booking fees!
- Best rate guarantee promo code – this will beat any nightly price online found elsewhere.
- Instantly become a ‘Hotel Challis Member’ for life!
- Unlimited Wi-Fi
- Complimentary 12pm late check-out
The benefits obtained by you under the Program hold their own specific terms, conditions and interpretations. The instant discount off online rates refers to room charges only and excludes any additional costs incurred during your stay including, but not limited to, room cleaning services and/or cancellation charges. The instant discount is only valid when a booking is made on www.hotelchallispottspoint.com and the promo code is entered during the booking process; or by phoning the property direct and quoting the promo code. Free wireless internet is valid at Hotel Challis Potts Point. The best rate guarantee does not apply to package deals or mystery hotel deals on the websites that support this booking method. The lower rate must not be affected by any style of loyalty program including corporate negotiated rates and/or any reward redemption bookings and must still be visible and available at the time of your call. If a best rate guarantee claim does not satisfy the required terms above, the original cancellation policy you booked under will apply to the booking should you wish to keep it. Late check-out time is 12pm. Any bookings made by members of the program are subject to a 24-hour cancellation policy, otherwise the first night of the accommodation will be charged. No booking fees include credit card surcharges, which may apply to your booking.
Interpretation of the Program terms and conditions is at the sole discretion of Hotel Challis Potts Point. Hotel Challis Potts Point reserves the right to add, modify or delete any terms, benefits and/or conditions at any time.
For more information about these terms and conditions, please contact one of our team members at Hotel Challis Potts Point.
Prior to check in, the valid credit card that was used to secure the reservation will need to be sighted by our reservations team. This will be requested along with matching photo identification of the cardholder, and guest checking in. We accept a current driver license, proof of age card or valid passport.
For guests unable to present both a matching credit card and photo identification we reserve the right to decline check in and access to Hotel Challis Potts Point.
Visa / MasterCard incur a 1.5% surcharge per transaction.
We reserve the right to charge and/ or pre-authorise your credit card at any time after the booking is made, for any amount, but not more than the total amount of your booking, including any extras. The purpose of the credit card pre-authorisation is to securely guarantee funds for accommodation and incidental charges.
Excessive damage that exceeds expected wear and tear may incur a minimum cleaning or replacement fee of $100 and will be at the discretion of management and guest services staff. This will be charged to the credit card provided at time of checkin for incidentals.
If a pre-authorisation is declined, we will request a new credit card number be provided. The new credit card must be in the same name as the booking. If it is not in the same name as the booking, an authority to charge form will need to be completed pursuant to our third-party payment terms. If no new card is provided within 48 hours of us notifying you, we reserve the right to cancel the booking. If any new card provided is declined, we reserve the right to cancel your booking with no further notice.
Flexi/ Refundable and Membership Standard Room Rates
Full payment will be taken at the time of booking.
Cancellation is free of charge for guests until 2pm, 48 hours prior to check-in. A full refund or house credit is made available to cancellations outside of this time.
For cancellations inside 48 hours of checkin, guests will incur a cancellation fee of equivalent value to the first nights stay. The remaining balance is made available for refund or house credit.
Any booking modifications, including date changes and/or a full cancellation of your booking made after 2pm on the day of arrival will be charged the nightly rate.
Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations.
Payment will be taken upon check-in or prior to your arrival if arriving outside of reception operating hours.
Non-Refundable Promotions and No Housekeeping Rate Types.
Non-Refundable bookings will be charged in full upon booking confirmation.
Cancellations on Non Refundable rate plans booked directly may be eligible for a guest house credit valid for 6 months be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied.
Non-Refundable Weekly + Monthly Saver Rate Types.
Non-Refundable weekly bookings will be charged in full upon booking confirmation.
If you have booked an extended stay Rate Type, non-refundable terms apply, unless it is cancelled within 24 hours after the booking is made.
Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 6 months with the property be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied. Extended Rate Plan modifications may be reduced however where a reservation falls below 7 nights, the nightly price per night will apply.
Long term monthly stays will be required to pay a min of 2 weeks up front, with the weekly rate payable on the same day each week thereafter.
Weekly and Monthly Saver Stays are non-refundable and cannot be split; these long term price benefits are for consecutive nights only and cannot be used to allocate a nightly costing for extended bookings of lesser than 7 or 28 days.
No Show Policy
Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 48 hours of cancellation. If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.
For bookings made on all rate plans, modifications are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.
The difference between fares may be required in confirming such changes.
New Year’s Eve
If any night falls between 29 December and 2 January (inclusive) your booking is fully pre-paid and non-refundable. Payment will be taken at the time of booking and modifications or cancellation are not allowed.
Group Reservations of 3 rooms or more
We require a 25% deposit at the time of the booking to hold the rooms.
This will be taken at time of booking confirmation.
A further 50% is required 30 days prior to arrival.
The balance of 25% is payable 7 days prior to arrival. If the booking is cancelled after the first payment and before the 2nd payment a 10% cancellation fee applies.
If the booking is cancelled after the 2nd payment the 25% initial deposit is non-refundable.
After the final payment is made there are to be no changes or refunds. We are happy to work with guests on minor booking modifications prior to 7 days before the arrival date, availability dependent and in line with cancellation terms.