Our FAQ’s

Am I able to store my luggage?

Yes.

You are more than welcome to store your luggage here with us at Hotel Challis Potts Point should you arrive prior to your 2.00pm check-in time and when your room is not quite ready yet.

We will happily arrange storage until you return later to check in to your room.

If you are leaving us after your stay and you have a wait until you depart, you can leave your bags with us whilst you head off for some exploring before returning later to collect them prior to heading home.

Please note we are unable to receive and store any luggage prior to 8am, or collect after our guest services have closed for the day. Be sure to check this time with Guest Services directly.


Am I close to Public Transport?

There are both buses and trains that are located within close proximity from Hotel Challis Potts Point. In fact, we like to think of ourselves as quite the transport ‘hub’.

Bus stops can be located right outside on Macleay St taking you into the city, out to Bondi and the surrounding Eastern Sydney Suburbs. These busses run every 10-15 minutes daily.

The Kings Cross Train Station is located a 10 minute walk from Hotel Challis Potts Point. You will be able to catch trains directly to the City or Bondi Junction. Trains run frequently daily.

Guests will need a Sydney Opal Card which will enable public transport payment for bus, train and ferry rides city wide. These can be purchased from all good news-agencies and convenience stores, or at the station upon entry.

One of the greatest advantages of Hotel Challis Potts Point is its proximity to the Wooloomooloo dining precinct. Popular restaurants can be found just one (famous) fleet of stairs via the city end of Challis Ave. It is certainly worth checking out and provides spectacular views of the Sydney skyline.


Are pets allowed?

We do not allow any pets at Hotel Challis Potts Point with the only exception to this being service animals.

Please contact Guest Services prior to checking in should you be travelling with a service animal so necessary arrangements can be made.


Are there hairdryers and power adaptors in rooms?

Yes, each room does have a hair dryer for guest use during their stay included in their room rate.

Other items such as universal power adaptors, bottle openers and mini amenity items are available for hire free of charge or for a small fee, from our Guest Services team open daily.


Are there shopping spots nearby?

You most certainly are in the central hub of Sydney for stand out dining, entertainment and cuisine adventures. In fact, a small group of some of Sydney’s most popular dining ventures are nearby neighbours of ours here on Challis Avenue.

Potts Point has often been re-called as the ‘West Village’ of Sydney, and is teaming with some of the most impressive social scenes after sun down.

Major retail hubs can be reached by public transport and/or foot in under 15 mins. There is plenty of small, independent boutiques within walking distance for keen shoppers to explore. Alternatively, there is the famed Sydney shopping precincts close by in under 30 mins by foot and/or uber…

  • The Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction
  • David Jones Sydney

Can I book for tonight in Potts Point?

Same day arrivals do cut off 30 mins before our Guest Services team close each day. This is so we can be sure all reservations accepted are well accommodated for upon their arrival.

Should you wish to book in please contact Guest Services via phone or email to make a reservation. Alternatively for instant and live availability check our direct booking website.

We have 24 hour checkin available so please note that whilst you may not be able to arrive prior to reception’s closure, we can still certainly facilitate your arrival into our guest house, and easily to your room.


Cancellation Policy

Depending on the rate you choose to book with, one of the following cancellation policies will be applicable should you cancel your reservation:

Flexi/ Refundable and Membership Standard Room Rates

You will be charged the nightly rate for reservations which are cancelled inside 2pm on the day of arrival.
Cancellation is free of charge for guests until 2pm day of arrival.
Any booking modifications, including date changes and/or a full cancellation of your booking made after 2pm on the day of arrival will be charged the nightly rate.
Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations.
Payment will be taken upon check-in or prior to your arrival if arriving outside of reception operating hours.

Non-Refundable Promotions and No Housekeeping Rate Types.

Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 12 months with the property be it the cancellation is made outside of 2pm on the day of arrival.
Full payment will be taken at the time of booking.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied.
Non-Refundable bookings will be charged in full upon booking confirmation.

Non-Refundable Weekly + Monthly Saver Rate Types.

If you have booked an extended stay Rate Type, non-refundable terms apply, unless it is cancelled within 24 hours after the booking is made.
Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 12 months with the property be it the cancellation is made outside of 2pm on the day of arrival.
Full payment will be taken at the time of booking.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied. Extended Rate Plan modifications may be reduced however where a reservation falls below 7 nights, the nightly price per night will apply.
Non-Refundable bookings will be charged in full upon booking confirmation.
Long term monthly stays will be required to pay a min of 2 weeks up front, with the weekly rate payable on the same day each week thereafter.
This is to ensure we are always working 1 week ahead of stay.
Weekly and Monthly Saver Stays are non-refundable and cannot be split; these long term price benefits are for consecutive nights only and cannot be used to allocate a nightly costing for extended bookings of lesser than 7 or 28 days.

Live Local 20 Promotion

Bookings are fully flexible outside 48 hours, with modifications and date changes allowed.
Rates are non-refundable however a credit valid for 6 months will be applied for use again in the future.
Where by changes and/or modifications may be required within 48 hours of arrival, the cost of the 1st night will be charged.
Promotion code is not valid with any other offer and discounts guest house rack rates. Promotion code may only be applied to each reservation once, valid once per reservation.

No Show Policy

Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 24 hours of cancellation.

If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.

Booking Modifications

For bookings made on all rate plans, modifications are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.
The difference between fares may be required in confirming such changes.

New Year’s Eve

If any night falls between 29 December and 2 January (inclusive) your booking is fully pre-paid and non-refundable. Payment will be taken at the time of booking and modifications or cancellation are not allowed.

Group Reservations of 3 rooms or more

We require a 25% deposit at the time of the booking to hold the rooms.
This will be taken at time of booking confirmation.
A further 50% is required 30 days prior to arrival.
The balance of 25% is payable 7 days prior to arrival. If the booking is cancelled after the first payment and before the 2nd payment a $200 cancellation fee applies. If the booking is cancelled after the 2nd payment the 25% initial deposit is non-refundable.
After the final payment is made there are to be no changes or refunds. We are happy to work with guests on minor booking modifications prior to 7 days before the arrival date, availability dependent and in line with cancellation terms.


Must I have housekeeping during my stay?

If for any reason you do not want to receive Housekeeping during your stay please let our friendly Guest Services team aware.

We are most happy to customise your time with us and very easily can direct such requests to our housekeeping department as you wish.

We do however like to ensure access is available into all guest rooms at least every 2 days to ensure health and hygiene risks are avoided at all cost.


Do you cater for large groups or provide corporate rates for re-occuring guests?

Yes!

Hotel Challis Potts Points makes for an incredible backdrop to any event or larger group requirement. With our 54 boutique guest rooms, our unique boutique hotel regularly has catered for conference, retreats, exchange programs and corporate training events.

For further group enquiry details please feel free to email hello@hotelchallispottspoint.com or call the property for your custom quotation. We are most happy to design not only an affordable but quality assured stay away for you and your group guests.

Those guests whom visit on a regular basis may be eligible for our corporate stay rate plans which offer discounts and upgrade incentive opportunities. We pride ourselves on building such relationships and look after our repeat guests and business with importance. We too understand just how crucial it is to have a comfortable and reliable home away from home when on ‘the road’.

Corporate rates are available from our Guest Services team, as well can be negotiated on a season basis for any business looking to secure quality accommodation in Sydney.

Please send any pricing requests via email to hello@hotelchallispottspoint.com or call +61 2 9192 9000.


Do you have a lift or elevator?

Yes.

Hotel Challis Potts Point does have a lift to various levels for guest.

Should you for any reason be unable to use the stairs or require to be on ground level please call our Guest Services team ahead of time to discuss this and make arrangements.


Do you have baby cots and extra beds available?

Yes, we do have a baby cot and folding bed available should either of these be needed.

Please call our Guest Services team in advance to book these and confirm availability.

Please note: a baby cot is an additional $30 per stay, while a folding bed is an additional $30 per night.


Do you have laundry facilities?

Yes.

Hotel Challis Potts Point operates a token powered laundry on site offering both wash and dry facilities.

$6 per wash, $3 per dry.

$2 powder

Please note that tokens may only be collected from inside Guest Services hours.


Do you have minimum night stays?

There are no minimum or maximum stays in which you can join us here at Hotel Challis Potts Point.

Whether you want to stay for a night or 12, we welcome all reservations of any duration of stay.


Do you offer Group Discounts?

Yes!

We have often hosted conference groups, corporate travel events and even birthday/ wedding groups gathering for celebration arrangements.

Group Discounts apply for bookings of 5 rooms or more.

Contact our friendly Guest Services team to find out more, as-well feel free put through any special requests to make your particular occasion special.

We are very open to negotiation and assistance to make all group stays align with such occasions.


Do you offer extended accommodation?

Yes.

In fact, this is where our rates really are competitive for such an accessible location.

Hotel Challis Potts Point has a terrific following of both corporate guests and those who are looking to pass through Potts Point for an extended period of time. Each at times, may require a slightly longer stay with us.

Be it a week, a month, or 3-6 months; we accommodate for all lengths of stay and are happy to arrange something suitable for your requirement.

We encourage all longer stay enquiries contact our friendly Guest Service Team to find out seasonal rates.

For more information please visit our page, and feel free to submit an application of interest.


Does my stay include breakfast?

Hotel Challis Potts Point does not include breakfast at this time.

But why stay in when you can head out?  

Surrounded by some of Sydney’s best Cafes and eateries you will be spoiled with choice.

Duck out for a quick bite and you’ll surprised at what you find in less than 10 mins from our door step.

Our local cafe is just a 2 min walk outside our front door which is not too far to walk to redeem the perfect pick me up!


Does my stay include Housekeeping?

Housekeeping is provided every 2nd day of your stay. This includes a neat and tidy, rubbish removal, replenishment of amenities and fresh towels.

Guests staying longer than 4 nights will be arranged a full linen change, and thereafter relative to their length of stay. Weekly or extended stay guests will be provided one full linen refresh and room manicure per week.

For additional housekeeping requests, guests can always contact our friendly team daily during Guest Service hours to arrange additional requirements (fee).


How can I claim my Hotel Challis Loyalty Rewards?

You can do this by claiming our exclusive booking discount online when booking accommodation directly with Hotel Challis Potts Point.

By entering your code into our online booking, this will unlock exclusive rate plans, deals and incentives for you to make the most of when next booking Hotel Challis Potts Point.

You can claim your promo code from our home page sign up, and it can be placed into your reservation when searching for dates.

Alternatively, you can arrange this by contacting our Guest Services team directly and making mention of this exclusive loyalty program.


How often are rooms serviced?

Housekeeping is provided on every 2nd day of your stay.

If you arrive on an even numbered day, this will see our terrific housekeeping team visit your room to remove rubbish, check linen/ amenities and review any other areas which may require attention.

Guests staying longer than four nights are eligible for 1 full linen service where all bed/ bathroom linens will be replaced.

Additional service requests may incur an additional cost.


Is there a hospital nearby?

Should you be visiting, here for an emergency or needing help during your stay there are three very well respected hospitals nearby.

There are two hospitals that are located within close proximity to Hotel Challis Potts Point.

The first being St Vincents Hospital which is located at 390 Victoria Street, Darlinghurst and is 1.3km from Hotel Challis Potts Point.

Secondly, St Luke’s Private Hospital which is located on Roslyn Street here in Potts Point and is roughly 700m away.


Is there a kitchen?

Hotel Challis Potts Point at this time does not offer kitchen facility.

We are however within 5 minutes walking distance from Macleay St where guests can easily find their local Woolworths Supermarket, as well many popular eateries and take-away food venues open late night.


Secure parking?

Hotel Challis Potts Point does not offer on-site parking facilities.

However, there is on-street parking which is available (ticketed/timed) along Challis Ave, Victoria St and Macleay St Potts Point.

There is off-site parking available via the Wilson’s Kings Cross Parking Station on Ward Avenue, being just a 10 minute walk to us here at Hotel Challis Potts Point.

This we can offer to our in-house guests for a special discounted rate of $25.00 (rrp. $40-$70 per day).

Please note that this parking arrangement does note allow you to take your car in and out of the station throughout the day as the ticket is a one-time entry and exit only that is valid for a 24 hour period. We can issue multiple tickets to facilitate any requested length of stay.

It is important that you collect and pay for your ticket at reception prior to going to your car should you wish to take advantage of this deal.


Smoking?

Smoking is not permitted at Hotel Challis Potts Point.

All of our rooms and property are smoke free in accordance with current NSW Legislation and we do ask all guests to partake in such activities outside of our fence line.

For any guest room which may display evidence of smoking within our property during their time with us, a minimum fee of $250 will be charged to account details provided at checkin for incidentals.


What are the Reception Operating Hours?

Hotel Challis Potts Point is open from 8am – 6pm, 7 days.

Our friendly Guest Services Team will be here to greet you, assist and answer any questions you may have.

Should you be arriving after-hours please contact reception directly to find out information regarding After Hours Arrival Instructions.


What forms of payment are accepted?

At Hotel Challis Potts Point we accept the following forms of payment:

American Express

Mastercard

Visa

Cash

Direct Deposit – where funds must have reached our account in full prior to checkin.


What is the Hotel Challis Potts Point Loyalty Program?

The Hotel Challis Potts Point loyalty program that is available to those guests who book stays with us directly.

By booking directly with us, you will be rewarded with a loyalty discount code which can be applied for all future stays with us.

Your exclusive membership booking code is available via our online website home page. Once you have this, it may be re-used each time to decide to return to stay with us at Hotel Challis Potts Point.

We too offer complimentary late checkout until 12pm, as well upgrade opportunities where availability may allow.

Have a chat to our team today to find out more on how you can be rewarded through the Hotel Challis Potts Point Loyalty program.


What is the best way to get here from the airport?

The best way to get to us from the airport, also the quickest, is via car.

Whether it be via taxi, Uber or hire car, getting to us is a lot simpler by driving.

The best way to get from the airport to Hotel Challis Potts Point is via Taxi/ Uber as this will see you arrive safely the front door step, although depending on the time of day you may see yourself hit traffic.

An alternative to this would be to jump on the train from the airport to Kings Cross Station and take the short stroll down buzzing Macleay street to us.

This will take you approximately 10-15 mins walk from the station to us so we do ask guests consider this if there is excess luggage involved.


What is the check-out time?

Our standard check-out time here at Hotel Challis Potts Point is 10.00am.

However, should you book direct as a Hotel Challis Loyalty member we extend a complimentary check-out time of 12.00pm.

Please note that all extended check-out times must be arranged prior to your departure date.


What time can I check-in from?

Our standard check-in time is from 2.00pm.

Should you arrive earlier than the standard 2.00pm check-in time our friendly guest services team will be here to greet you and assist with the storage of luggage anytime from 8am.

Be it that your room is ready for you earlier we will of course accommodate an early check-in.

If your estimated time of arrival should differ from the above please contact our Guest Services Team to advise them of your arrival time.

Please note that all Hotel Challis Loyalty members do receive priority check-in.


What to do in case of an emergency during my stay?

Should there be a case of emergency during your stay here with us at Hotel Challis Potts Point we ask you to gather out the front of our property, onto Challis Ave.

Our on site support will be there to assist with further instructions.

After hours, all guests can reach after hours support via our front porch which displays a contact number for 24 hour assistance.

This does include those situations where by a guest may have locked themselves out of their room once Guest Services have closed for the day (fee).


Where do I find the best price for Potts Point accommodation?

The best rates can always be found by booking with us directly; over any third party booking arrangement.

Contact our friendly Guest Services team today to make your next booking, alternatively look on our direct website to see seasonal deals and packages available for your next visit.


Terms and Conditions

For further information regarding our Terms and Conditions, please CLICK HERE. 

 

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