Our FAQ’s

Do I need to be fully vaccinated against COVID19?

Yes.

As of Monday 11th Oct 21, until further notice.
As we re-open NSW, persons aged 16 and over will only be permitted to enter our accommodation settings if they are fully vaccinated or have a medical exemption. Children under 16 will have to be accompanied by a fully vaccinated member of their household to enter.
There are several options to show proof of COVID-19 vaccination in which will need to be provided to staff upon checkin, or for those arriving after hours – prior to checkin. This may be provided in the form of a photo/ screen shot.

Once fully vaccinated (two doses) with an approved COVID-19 vaccine, there are several options to access and share proof of COVID-19 vaccination:

  • COVID-19 digital certificate can be accessed through the Express Plus Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar. Visit Services Australia for instructions.
  • An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.
  • Printed version of the COVID-19 digital certificate or immunisation history statement (available through myGov).
  • COVID-19 digital certificate can also be added to a Service NSW app and shared as part of a QR check-in. Visit nsw.gov.au for details.

For people without a Medicare card:

  • Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive.
  • Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov.

For people without a smartphone or online access:

A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.
For people with a medical exemption:If you have a medical reason for not receiving the COVID-19 vaccination, you will require one of the following:

  • NSW Health medical contraindication form completed by a registered medical practitioner.
  • Medical clearance notice issued by NSW Health.

Penalties may apply for making or presenting a fake form of proof of vaccination.
Please note for those guests whom are unable to attend their finalised reservation, standard terms and conditions will apply in conjunction with their purchased rate plan.


Am I able to store my luggage?

Yes.

You are more than welcome to store your luggage here with us at Hotel Challis Potts Point should you arrive prior to your 2.00pm check-in time and when your room is not quite ready yet.

We will happily arrange storage until you return later to check in to your room.

If you are leaving us after your stay and you have a wait until you depart, you can leave your bags with us whilst you head off for some exploring before returning later to collect them prior to heading home.

Please note we are unable to receive and store any luggage prior to 8am, or collect after our guest services have closed for the day. Be sure to check this time with Guest Services directly.


Are you close to public transport?

There are both buses and trains that are located within easy walking distance of Hotel Challis Potts Point. In fact, we like to think of ourselves as quite the transport ‘hub’.

Bus stops can be located right outside on Macleay St taking you into the city, out to Bondi and the surrounding Eastern Sydney Suburbs. These busses run every 10-15 minutes daily.

The Kings Cross Train Station is located a 10 minute walk from Hotel Challis Potts Point. You will be able to frequent catch trains directly to the City or Bondi Junction.

Guests will need a Sydney Opal Card which will enable public transport payment for bus, train and ferry rides city wide. These can be purchased from all good news-agencies and convenience stores, or at the station upon entry. Or you can use your debit card to tap on and off.

One of the greatest advantages of Hotel Challis Potts Point is its proximity to the Woolloomooloo dining precinct. Popular restaurants can be found just one (famous) flight of stairs at the city end of Challis Avenue. It is certainly worth checking out and provides spectacular views of the Sydney skyline.


Are pets allowed?

We do not allow any pets at Hotel Challis Potts Point with the only exception to this being service animals.

Please contact Guest Services prior to checking in should you be travelling with a service animal so necessary arrangements can be made.



Are there hairdryers and power adaptors in rooms?

Yes, each room has hair dryer for guests use during their stay, which is included in their room rate.

Other items such as universal power adaptors, bottle openers and mini amenity items are available for hire free of charge or for a small fee, from our Guest Services team.


Are there shopping spots nearby?

You most certainly are in the central hub of Sydney for standout dining, entertainment and cuisine adventures. There is a wide range of eclectic and artisan boutiques, delicatessens, cafes and restaurants nearby, as well both Coles and Woolworths supermarkets.

Potts Point is often referred to as the ‘West Village’ of Sydney, and has a buzzing and vibrant social scene after sundown.

Major city retail hubs can be reached by public transport in under 10 minutes or on foot in 15 minutes. These famed Sydney shopping precincts can easily be reached on foot, by public transport or Uber:

  • The Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction
  • David Jones Sydney

Can I book for tonight in Potts Point?

Same day bookings are accepted up until 30 mins before our Guest Services team close each day. This is so we can ensure we will be able to accommodate your reservation.

Should you wish to book for tonight, please contact Guest Services via phone or email to make a reservation. Alternatively for instant and live availability check our direct booking website.

For accepted bookings, 24-hour check-in is available. So please note, if you are unable to arrive prior to reception’s closure, we can still facilitate your arrival into our guest house, and easily to your room.


Cancellation Policy

Depending on the rate you choose to book with, one of the following cancellation policies will be applicable should you cancel your reservation:

Flexi/ Refundable and Membership Standard Room Rates

Full payment will be taken at the time of booking.
Cancellation is free of charge for guests until 2pm, 48 hours prior to check-in. A full refund or house credit is made available to cancellations outside of this time.
For cancellations inside 48 hours of checkin, guests will incur a cancellation fee of equivalent value to the first nights stay. The remaining balance is made available for refund or house credit.
Any booking modifications, including date changes and/or a full cancellation of your booking made after 2pm on the day of arrival will be charged the nightly rate.
Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations.
Payment will be taken upon check-in or prior to your arrival if arriving outside of reception operating hours.

Non-Refundable Promotions and No Housekeeping Rate Types.

Non-Refundable bookings will be charged in full upon booking confirmation.
Cancellations on Non Refundable rate plans booked directly may be eligible for a guest house credit valid for 6 months be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied.

Non-Refundable Weekly + Monthly Saver Rate Types.

Non-Refundable weekly bookings will be charged in full upon booking confirmation.
If you have booked an extended stay Rate Type, non-refundable terms apply, unless it is cancelled within 24 hours after the booking is made.
Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 6 months with the property be it the cancellation is made outside of 48 hours on the day of arrival.
Booking modifications, including date changes are subject to availability and may see applicable fare differences applied. Extended Rate Plan modifications may be reduced however where a reservation falls below 7 nights, the nightly price per night will apply.
Long term monthly stays will be required to pay a min of 2 weeks up front, with the weekly rate payable on the same day each week thereafter.
Weekly and Monthly Saver Stays are non-refundable and cannot be split; these long term price benefits are for consecutive nights only and cannot be used to allocate a nightly costing for extended bookings of lesser than 7 or 28 days.

No Show Policy


Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 48 hours of cancellation. If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.

Booking Modifications

For bookings made on all rate plans, modifications are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.
The difference between fares may be required in confirming such changes.

New Year’s Eve

If any night falls between 29 December and 2 January (inclusive) your booking is fully pre-paid and non-refundable. Payment will be taken at the time of booking and modifications or cancellation are not allowed.

Group Reservations of 3 rooms or more

We require a 25% deposit at the time of the booking to hold the rooms.
This will be taken at time of booking confirmation.
A further 50% is required 30 days prior to arrival.
The balance of 25% is payable 7 days prior to arrival. If the booking is cancelled after the first payment and before the 2nd payment a 10% cancellation fee applies.
If the booking is cancelled after the 2nd payment the 25% initial deposit is non-refundable.
After the final payment is made there are to be no changes or refunds. We are happy to work with guests on minor booking modifications prior to 7 days before the arrival date, availability dependent and in line with cancellation terms.


Must I have housekeeping during my stay?

If for any reason you do not want to receive housekeeping during your stay, please let our friendly Guest Services team know.

We are most happy to customise your time with us and will direct such requests to our housekeeping department.

We do, however, like to ensure access is available into all guest rooms at least every 2 days to ensure health and hygiene risks are avoided.


Do you cater for large groups or provide corporate rates for re-occuring guests?

Yes!

Hotel Challis Potts Points is perfect for event or larger group bookings. With 54 boutique guest rooms, our unique boutique hotel can cater for conference, retreats, exchange programs and corporate training events.

For further group enquiry details, please feel free to email hello@hotelchallispottspoint.com or call the property for your custom quotation. We are most happy to design not only an affordable stay of the highest quality to suit your requirements.

Guests who visit on a regular basis may be eligible for our corporate stay rate plans, which offer discounts and upgrade incentives. We pride ourselves on building relationships our repeat guests and offering great deals for returning visitors. We understand just how crucial it is to have a comfortable and reliable home away from home when ‘on the road’.

Corporate rates are available from our Guest Services team and can be negotiated on a seasonal basis for any business looking to secure quality accommodation in Sydney.

Please send any pricing requests via email to hello@hotelchallispottspoint.com or call +61 2 9192 9000.


Do you have a lift or elevator?

Yes.

Hotel Challis Potts Point does have a lift to various levels for guest.

Should you for any reason be unable to use the stairs or require to be on ground level please call our Guest Services team ahead of time to discuss this and make arrangements.


Do you have baby cots and extra beds available?

Yes, we do have a baby cot and folding bed available should either of these be needed.

Please call our Guest Services team in advance to book these and confirm availability.

Please note: a baby cot is an additional $30 per stay, while a folding bed is an additional $30 per night.


Do you have laundry facilities?

Yes.

Hotel Challis Potts Point operates a token powered laundry on site offering both wash and dry facilities.

$6 per wash, $3 per dry.

$2 powder

Please note that tokens may only be collected from inside Guest Services hours.


Do you have minimum night stays?

There are no minimum or maximum stays for your time at Hotel Challis Potts Point.

Whether you want to stay for a night or 12, we welcome reservations of any number of nights.



Do you offer Group Discounts?

Yes!

We have often hosted conference groups, corporate travel events and even birthday/wedding groups gathering for celebrations.

Group Discounts apply for bookings of 5 rooms or more.

Contact our friendly Guest Services team to find out more. We are very flexible and will do our best to accommodate you.


Do you offer extended stay accommodation?

Yes.

In fact, this is where our rates really are competitive for such a convenient and central location.

Hotel Challis Potts Point is very popular both corporate guests and those who are looking stay in Potts Point for an extended period of time.

Be it a week, a month, or 3-6 months, we accommodate for all lengths of stay and are happy to arrange something suitable for your requirement.

We encourage all extended stay enquiries to contact our friendly Guest Service Team to find out our seasonal rates.

For more information please visit our page, and feel free to submit an application of interest.


Does my stay include breakfast?

Hotel Challis Potts Point does not include breakfast at this time.

But why stay in when you can head out?  

Surrounded by some of Sydney’s best cafes and eateries, you will be spoiled with choice.

Head out for a quick bite and you’ll be surprised at what you find a few minutes from our doorstep.

Our local cafe is just a 2 min walk from our front door, not too far at all to treat yourself to the perfect pick me up!


Does my stay include housekeeping?

Housekeeping is provided every 2nd day of your stay. This includes a general tidy up, rubbish removal, replenishment of amenities and fresh towels.

Guests staying longer than 4 nights will have a full linen change, and thereafter additional linen changes relative to their length of stay. Weekly or extended stay guests will be provided one full linen refresh and room manicure per week.

For additional housekeeping requests, guests can always contact our friendly team daily during Guest Service hours to arrange additional requirements (fee).


How can I claim my Hotel Challis Loyalty Rewards?

You can do this by claiming our exclusive booking discount online when booking accommodation directly with Hotel Challis Potts Point.

By entering your code into our online booking, you will unlock exclusive rate plans, deals and incentives for you to make the most of your booking at Hotel Challis Potts Point.

You can claim your promo code from our home page sign up, and it can be placed into your reservation when searching for dates.

Alternatively, you can arrange this by contacting our Guest Services team directly and making mention of this exclusive loyalty program.



How often are rooms serviced?

Housekeeping is provided on every 2nd day of your stay.

If you arrive on an even numbered day, this will see our terrific housekeeping team visit your room to remove rubbish, check linen/ amenities and review any other areas which may require attention.

Guests staying longer than four nights are eligible for 1 full linen service where all bed/ bathroom linens will be replaced.

Additional service requests may incur an additional cost.


Is there a hospital nearby?

Should you be visiting, here for an emergency or needing medical help during your stay, there are three very well-respected hospitals nearby.

There are two hospitals that are located within close proximity to Hotel Challis Potts Point:

St Vincents Hospital, which is located at 390 Victoria Street, Darlinghurst and is 1.3km from Hotel Challis Potts Point; and St Luke’s Private Hospital which is located on Roslyn Street here in Potts Point and is roughly 700m away.


Is there a kitchen?

Hotel Challis Potts Point at this time does not offer kitchen facilities.

We are however within 5 minutes walking distance from Macleay St, where guests can easily find their local Woolworths Supermarket, as well many popular eateries and take-away food venues open late at night.


Secure parking?

Hotel Challis Potts Point does not offer on-site parking facilities.

However, there is on-street parking which is available (ticketed/timed) along Challis Ave, Victoria St and Macleay St Potts Point.

There is off-site parking available via the Wilson’s Kings Cross Parking Station on Ward Avenue, located just a 10 minute walk to us here at Hotel Challis Potts Point.

Our guests are eligible for a special discounted rate of $25.00 (rrp. $40-$70 per day) from us.

Please note that this parking arrangement does not allow you to take your car in and out of the station throughout the day as the ticket is a one-time entry and exit only, that is valid for a 24-hour period. We can issue multiple tickets to facilitate any requested length of stay.

It is important that you collect and pay for your ticket at reception prior to going to your car should you wish to take advantage of this deal.


Smoking?

Smoking is not permitted at Hotel Challis Potts Point.

All of our rooms and property are smoke free in accordance with current NSW Legislation and we do ask all guests to partake in such activities outside of our fence line.

For any guest room which may display evidence of smoking within our property during their time with us, a minimum fee of $250 will be charged to account details provided at checkin for incidentals.


What are the reception operating hours?

Hotel Challis Potts Point is open from 9am – 6pm, 7 days.

Our friendly Guest Services Team will be here to greet you, assist and answer any questions you may have.

Should you be arriving after-hours, please contact reception directly to find out information regarding After-Hours Arrival Instructions.


What forms of payment are accepted?

At Hotel Challis Potts Point we accept the following forms of payment:

American Express

Mastercard

Visa

Cash

Direct Deposit – where funds must have reached our account in full prior to checkin.


What is the Hotel Challis Potts Point Loyalty Program?

The Hotel Challis Potts Point loyalty program is available to guests who book stays with us directly.

By booking directly with us, you will be rewarded with a loyalty discount code, which can be applied for all future stays with us.

Your exclusive membership booking code is available via our online website home page. Once you have this, it may be re-used each time to decide to return to stay with us at Hotel Challis Potts Point.

We too offer loyalty members complimentary late checkout until 12pm, as well upgrade opportunities ,where availability allows.

Have a chat to our team today to find out more on how you can be rewarded through the Hotel Challis Potts Point Loyalty program.


What is the best way to get here from the airport?

The best way to get to us from the airport, also the quickest, is via car.

Whether it be via taxi, Uber or hire car, getting to us is a lot simpler by road. However, it can take a little longer during peak hours, when traffic is heavier.

An alternative to this would be to jump on the train from the airport. You will need to change trains at Central Station to travel to Kings Cross Station.

The walk from the train station will take you approximately 10-15 mins walk, so we do ask guests consider this if there is excess luggage involved.


What is the check-out time?

Our standard check-out time here at Hotel Challis Potts Point is 10.00am.

However, should you book direct as a Hotel Challis Loyalty member we extend a complimentary check-out time of 12.00pm.

Please note that all extended check-out times must be arranged prior to your departure date.


What time can I check-in from?

Our standard check-in time is from 2.00pm.

Should you arrive earlier than the standard 2.00pm check-in time, our friendly guest services team will be here to greet you and assist with the storage of luggage anytime from 8am.

If your room is ready for you earlier, we will of course accommodate an early check-in.

If your estimated time of arrival should differ from the above please contact our Guest Services Team to advise them of your arrival time.

Please note that all Hotel Challis Loyalty members do receive priority check-in.


What to do in case of an emergency during my stay?

Should there an emergency during your stay here with us at Hotel Challis Potts Point, we ask you to gather out the front of our property, on Challis Avenue.

Our on-site support staff will be there to assist with further instructions.

After hours, all guests can reach after-hours support via our front porch, which displays a contact number for 24 hour assistance.

This does include those situations where by a guest may have locked themselves out of their room once Guest Services have closed for the day (fee).


Where do I find the best price for Potts Point accommodation?

The best rates can always be found by booking with us directly; over any third party booking arrangement.

Contact our friendly Guest Services team today to make your next booking, alternatively look on our direct website to see seasonal deals and packages available for your next visit.


Terms and Conditions

For further information regarding our Terms and Conditions, please CLICK HERE. 

 

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